Return & Shipping Policy

At Amara, we create timeless pieces that honour heritage and inspire confidence. Each one is thoughtfully crafted and we want you to feel proud wearing it. While we do not offer refunds for change of mind, we are happy to provide exchanges or store credit under the conditions below.

Exchanges

You may request an exchange for a different size or colour of the same piece, subject to availability.

To be eligible:

• The item must be unworn, unwashed, and in its original condition, with tags and packaging intact.
• You must contact us within 14 days of receiving your order.
• Return postage is the responsibility of the customer.
• Items returned without prior approval will not be accepted.

To initiate an exchange, please email amara-design@outlook.com with your order number and request. Once approved, we will provide return instructions.

Returns for Store Credit

If you prefer not to exchange, we can issue a store credit valid for 12 months from the date of issue.

Store credit will only be issued if:

• The return is requested within 14 days of delivery.
• The piece is returned in its original condition, unworn and with all tags and packaging.
• You ship the item within 3 days of receiving return approval.

We do not offer refunds for change of mind.

Faulty or Incorrect Items

If you receive a damaged, faulty, or incorrect piece, please contact us within 48 hours of delivery.

Email amara-design@outlook.com with your order number, a description of the issue, and clear photos of the piece.

We’ll prioritise resolving the issue, including offering a replacement, exchange, or refund if required.

Items Not Eligible for Exchange or Return

• Sale or discounted items
• Custom or made-to-order pieces
• Items returned without tags, packaging, or not in original condition

Shipping Policy

We ship Australia-wide only. We do not offer international shipping at this time.

Shipping Costs

• Free standard shipping for orders $250 and over
• Standard shipping: $9.95 flat rate (for orders under $250)
• Express shipping: $12.95 flat rate (available for all orders)

Delivery Timeframes

• Standard shipping: 4–6 business days
• Express shipping: 2–4 business days

Please allow 2–5 business days for dispatch during busy sale periods.

How We Ship

We use Australia Post and Sendle (via CouriersPlease). If no one is home and no authority to leave is given, your parcel will be taken to the nearest post office or collection point.

Important

Make sure your address is complete and correct, and include a phone number in case the courier needs to contact you

If you have any questions, contact us at amara-design@outlook.com.